HOW CAN I CHANGE MY PASSWORD?
You can change your password by clicking on your name then "Change Password" on the top right of every page.
DO YOU HAVE AN INSTRUCTION GUIDE?
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept most major credit cards and also provide invoice-based billing if you have an established credit account with us. If you have requested the invoice option, all orders will be invoiced to the billing address listed on your account.
HOW CAN I TRACK MY ORDER?
You can review the status of any order (submitted through this site or not) you have placed with Crane Pro Parts™ by clicking on your name then "Order Tracking" on the top right of every page.
CAN I ACCESS THE STORE FROM MY MOBILE DEVICE?
Yes, you can use the web browser on your mobile device. Please see this visual guide.
WHAT DOES "PRICE UNAVAILABLE" MEAN?
There are many different reasons this can happen: A recently added item, the item hasn't been purchased in a long time, our supplier has changed, etc. You can use the Request For Quote button on the item page to request a current price on the item.
WHY DON'T ALL ITEMS HAVE A PICTURE?
Unfortunately not all of our items have a picture available yet. We are working towards adding more pictures over time.
HOW CAN I USE "SAVED LISTS"?
A Saved List is a way to save and/or share a list of items. You can create or view existing Saved Lists by clicking on your name in the top right corner of the site to open the menu, then click "Saved Lists".
When viewing items in the Store, you can choose to add them to a Saved List instead of your Shopping Cart. This way you can manage multiple independent lists of items. When you are ready to order, you can simply add the entire Saved List to your Shopping Cart with one click.
HOW DO I RETURN AN ITEM I HAVE RECEIVED?
Please contact our Customer Service using the "Contact Us" link below to start the return process.